Terms & Conditions
Last Updated: June 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Chat AgentX platform, websites, software, AI chatbot services, integrations, and related services (collectively, the “Services”).
By creating an account, accessing the Services, starting a free trial, purchasing a subscription, or otherwise using Chat AgentX, you agree to these Terms and acknowledge that you have read and accepted our Privacy Policy, Cookie Policy, and any other policies incorporated by reference. If you do not agree to these Terms, you must not use the Services.
If you use the Services on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.
1. Description of Services
Chat AgentX provides AI-powered website assistants, conversational AI chatbot services, lead capture tools, knowledge-base ingestion, voice features, analytics, integrations, automations, and related business communication services. Features and functionality may evolve over time. Chat AgentX reserves the right to modify, improve, add, suspend, or discontinue features or Services at any time. Certain features may be released as beta, preview, or experimental functionality. Such features are provided “as is”, may change without notice, and may be withdrawn at any time.
2. User Accounts
You are responsible for maintaining the confidentiality of your login credentials, restricting unauthorised access to your account, ensuring authorised users comply with these Terms, and all activities conducted through your account. You agree to provide accurate and complete information when creating an account. Chat AgentX may suspend or terminate accounts that violate these Terms or create risks to the platform or other users.
3. User Content and Customer Data
You may upload or submit website content, documents, PDFs, prompts, chatbot instructions, knowledge-base information, customer interaction data, integrations and related materials (“User Content”). You retain ownership of your User Content. Chat AgentX does not claim ownership of User Content and is granted only a limited, non-exclusive licence to host, process, transmit, display and use User Content solely for the purpose of providing, maintaining, improving and operating the Services. You are solely responsible for ensuring your User Content complies with applicable laws and does not infringe third-party rights. Customer data is processed in accordance with our Privacy Policy.
4. AI Services and Important Disclaimers
Chat AgentX uses artificial intelligence technologies and may rely upon third-party AI providers. AI-generated outputs may contain inaccuracies, omissions, outdated information, or unexpected responses. Although Chat AgentX implements safeguards intended to improve reliability, we do not guarantee accuracy or completeness of outputs, continuous availability, or suitability for any particular purpose. AI outputs should not be treated as legal, medical, financial, tax, compliance, or professional advice. You are solely responsible for reviewing and verifying AI-generated outputs before relying upon them. Businesses using Chat AgentX remain responsible for ensuring chatbot responses comply with applicable laws, regulations, and industry requirements.
5. Usage Limits and Fair Use
Certain plans include monthly message allocations, credits, or usage limits. Unless otherwise stated, usage resets monthly, unused allocations do not roll over, and allocations are non-transferable with no cash value. Chat AgentX reserves the right to impose reasonable usage limits, throttle excessive usage, require plan upgrades, apply additional charges, or temporarily suspend accounts where necessary to protect platform stability and other users.
6. Prohibited Uses
You agree not to reverse engineer, copy or modify the Services; attempt unauthorised access; interfere with platform security; distribute malware or harmful code; violate applicable laws; infringe intellectual property rights; use the Services for unlawful, deceptive, harmful or abusive purposes; or resell or redistribute the Services without written permission.
7. Third-Party Services
Chat AgentX may integrate with third-party providers including OpenAI, Stripe, Google services, AWS, Vercel, analytics providers and automation platforms. Third-party services operate under their own terms and privacy policies. Chat AgentX is not responsible for third-party services, outages, interruptions, policy changes, or external platform behaviour.
8. Fees, Billing and Payments
Paid plans are billed according to pricing presented at checkout. Unless otherwise stated, fees are payable in advance, subscriptions may renew automatically until cancelled, and customers may cancel at any time. Cancellation prevents future renewals but does not entitle the customer to a refund for the current billing period. Failure to pay may result in suspension or termination of the Services. Chat AgentX provides eligible customers with a free trial period to evaluate the Services before a paid subscription begins. Because customers are able to evaluate the Services during the free trial period, subscription fees are generally non-refundable once billed, except where required by applicable law. Chat AgentX may modify pricing, plans, features, or usage models from time to time. You are responsible for applicable taxes, duties and government charges associated with your use of the Services.
9. Privacy and Data Protection
Use of the Services is also governed by our Privacy Policy, Cookie Policy and Data Processing Addendum (where applicable), each of which is incorporated into these Terms by reference. Chat AgentX takes reasonable measures to protect customer information but cannot guarantee absolute security.
10. Intellectual Property
All rights, title and interest in the Chat AgentX platform, software, branding, interfaces and technology remain owned by Chat AgentX and its licensors. These Terms do not grant ownership rights in the platform.
11. Service Availability
Chat AgentX aims to provide reliable access but does not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, infrastructure changes, internet disruptions, third-party outages, AI provider limitations, cyber incidents or events beyond reasonable control.
12. Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis. Chat AgentX disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability and accuracy of outputs. Nothing in these Terms excludes rights that cannot legally be excluded.
13. Limitation of Liability
To the fullest extent permitted by law, Chat AgentX and its affiliates shall not be liable for indirect, consequential, incidental, special or punitive damages, including loss of profits, revenue, goodwill, business opportunities, business interruption, loss of data or reliance upon AI-generated outputs. To the maximum extent permitted by law, Chat AgentX’s total aggregate liability shall not exceed the greater of USD $100 or the fees paid by you during the twelve (12) months preceding the event giving rise to the claim.
14. Indemnity
You agree to indemnify and hold harmless Chat AgentX, its affiliates, directors, employees, contractors, licensors and partners against claims, losses, liabilities and expenses arising from your use of the Services, your User Content, violation of these Terms, infringement of third-party rights, or unlawful or improper use of the platform.
15. Suspension and Termination
Chat AgentX may suspend or terminate access where reasonably necessary, including for violations of these Terms, non-payment, security risks, suspected unlawful activity, or threats to platform integrity. Provisions relating to intellectual property, liability, indemnities and payment obligations survive termination.
16. Changes to the Services or Terms
Chat AgentX may modify the Services or these Terms from time to time. Where material changes are made, we may provide notice via email, the platform or the website. Continued use of the Services constitutes acceptance of updated Terms.
17. Force Majeure
Chat AgentX shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, cyberattacks, infrastructure outages, internet failures, acts of government, labour disputes, war, terrorism or third-party service interruptions.
18. Feedback
If you provide suggestions, ideas, enhancement requests or feedback regarding the Services, Chat AgentX may use such feedback without restriction or obligation to compensate you.
19. Electronic Communications
By using the Services, you consent to receive notices and communications electronically. Electronic communications satisfy any legal requirement that such communications be in writing.
20. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, unless otherwise required by applicable law. Nothing in these Terms limits rights available under applicable consumer protection legislation, including Australian Consumer Law where applicable.
21. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Addendum and any policies incorporated by reference, constitute the entire agreement relating to the Services.
Contact
United States
Alt Deluxe Inc. DBA Chat AgentX
2810 North Church Street, Wilmington, Delaware 19802, United States
Australia
With You Group Pty Ltd trading as Chat AgentX Australia
Level 2, 302–304 Lygon Street, Carlton VIC 3053, Australia
