AI Conversational Chatbot
for Not-for-Profits
Help visitors find answers, access support, volunteer, donate and connect with your team — 24 hours a day, 7 days a week, in any language.
14-day free trial · No credit card required · Live in minutes
Every website enquiry is an opportunity to make a difference.
People visit your website every day looking for support, services, volunteering opportunities, partnership information, donation options and answers to important questions. Every interaction matters.
When they can’t find the information they need or have to wait days for a response, many simply move on. That could mean:
- Someone unable to access the support they need.
- A potential volunteer who never gets involved.
- A donor who gives elsewhere.
- A community partner who contacts another organisation.
- A missed opportunity to strengthen your impact.
An AI conversational chatbot works around the clock to answer common questions, guide visitors to the right information and capture enquiries for your team to follow up — helping your organisation provide better support without increasing staff workload.
Because every conversation is an opportunity to help someone, strengthen your community and extend your impact.
Help more people with instant answers — 24 hours a day →
Your team is stretched. Your website visitors need answers.
NFP teams work hard with limited resources. When someone visits your website, they usually have a question — and they need a clear, helpful answer right away.
But staff and volunteers can’t always be available to respond, especially outside business hours. Visitors leave, questions go unanswered and opportunities to help are missed.
Chat AgentX gives every visitor a knowledgeable, friendly assistant — available whenever they need it, and in their own language.
When visitors don’t get answers, they leave.
Here’s what NFP website visitors are usually trying to find out:
Three things Chat AgentX does for your NFP — every day
Answers questions instantly
Uses your approved website content and any documents you upload to answer common visitor questions — accurately, consistently and around the clock. No guessing. No going off-topic.
Guides people to the right place
Helps visitors find support services, programs, events, volunteer pages, donation options and contact information — in their own language, via text or voice — so they always leave knowing where to go next.
Captures enquiries for your team
Collects the visitor’s name, email and optional phone number, then sends the enquiry straight to your inbox and dashboard — so your team can follow up when they’re ready, without missing anyone.
Everything you need. Nothing you don’t.
Chat AgentX was designed for small teams — not technical departments. You don’t need to learn anything new. Just connect it, train it on your content and let it work.
Customise your assistant — identity, colours and tone
Track conversations and captured leads in real time
Designed to be safe, accurate and easy to manage
For not-for-profits working with vulnerable communities, accurate and responsible AI matters. Here is how Chat AgentX keeps your organisation protected.
Uses only your approved content
Chat AgentX answers from your website and uploaded documents only. It does not browse the web or pull information from external sources.
Does not train public AI models
Your content and visitor conversations are not used to train external AI systems. Your data stays private and isolated to your account.
Reduces hallucinations
Built-in guardrails help keep responses focused and accurate. Chat AgentX is designed to stay on topic and avoid making up answers.
Safe fallback when it doesn’t know
If a question falls outside its knowledge, Chat AgentX politely tells the visitor it doesn’t have that information and directs them to the right contact.
Your content. Your control.
You decide what the assistant knows and how it responds. Update your content any time and the assistant adapts. You are always in control.
Built for small teams without tech staff
No developer needed. No IT department required. Chat AgentX was designed for NFP leaders, operations managers and small teams who just need it to work.
Simple, affordable plans
No lock-in contracts. Cancel any time. All plans include a 14-day free trial.
- AI website assistant
- Lead & enquiry capture
- Website content training
- Document upload
- 80+ languages
- Dashboard & analytics
- Email support
- Everything in Starter
- 2,500 credits per month
- Larger document storage
- Voice assistant included
- Priority support
- Custom agent branding
- Advanced analytics
- Everything in Pro
- 10,000 credits per month
- Maximum document storage
- Dedicated account support
- Full custom branding
- Enterprise analytics
- Multi-agent support
Need more credits? Top-up packs available at $12 per 1,000 credits.
Most simple Q&A exchanges use around one message credit. View full pricing details →
Questions Australian NFPs ask us
What types of not-for-profits can use Chat AgentX?
Any NFP or charity with a website can use Chat AgentX. It works well for community organisations, social services, health and disability services, NDIS providers, arts and culture, environmental groups, faith communities and more. If your website gets questions, Chat AgentX can help answer them.
Does it answer questions from our own content?
Yes. Chat AgentX is trained on your website content and any documents you choose to upload — such as program guides, FAQs, eligibility information and service descriptions. It only uses your approved content to answer questions.
Can it help people looking for support?
Yes. Chat AgentX can explain what services and programs you offer, help people understand whether they are eligible and direct them to the right page or contact. It is not a crisis support tool, but it can help visitors find the information and people they need.
Can it help with volunteer and donor enquiries?
Absolutely. Chat AgentX can answer common volunteer and donor questions, direct people to your volunteer application or donation pages and capture their contact details so your team can follow up.
What happens if it does not know the answer?
If Chat AgentX cannot find the answer in your approved content, it lets the visitor know and offers to connect them with your team. It will not guess or make up information.
Do we need technical skills to set it up?
No. Chat AgentX was designed for people who are not developers. Setup is guided, step by step, and most not-for-profits are live within 15 minutes. Our support team is available if you need any help.
Can we install it on any website?
Yes. Chat AgentX works with any website. We have an approved WordPress plugin and a simple copy-and-paste code snippet for all other website types. Step-by-step guided instructions are provided, and our team is here to help if you need it.
Do you offer an NFP or charity discount?
We’d love to help. Email us at support@chatagentx.com and tell us about your organisation — the subject line is already set up for you.
Like to learn more?
See our full FAQ list here.
Help every visitor find the right answer faster.
Whether someone needs support, wants to volunteer, has a donor question or simply needs information — Chat AgentX helps your not-for-profit respond instantly, using only your approved information, even after hours.