Privacy Policy
Last Updated: June 2026
Chat AgentX (“Chat AgentX”, “we”, “our”, or “us”) provides AI-powered chatbot and customer interaction services for businesses and website operators. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our websites, applications, AI chatbot platform, widgets, integrations, and related services (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understood this Privacy Policy. Use of the Services is also subject to our Terms & Conditions.
Information We Collect
Information You Provide Directly
We may collect information you voluntarily provide, including your name, email address, phone number, company or business name, billing and payment information, account credentials, support requests and communications, and information submitted through forms or chatbot interactions. Content uploaded to configure AI agents may include documents, PDFs, website URLs, knowledge base content, and prompts and configuration settings.
Information Collected Automatically
When you access or use the Services, we may automatically collect information including IP address, browser type and version, device information, operating system, referring URLs, usage activity and interaction logs, pages visited and session duration, approximate geographic region, and cookies and similar technologies.
Information Collected Through AI Chatbots
Businesses using Chat AgentX may collect information submitted by visitors interacting with AI assistants, including names, email addresses, phone numbers, enquiry details, and information voluntarily provided by end users. Chat AgentX processes this information on behalf of the business customer operating the chatbot.
How We Use Information
We may use information to provide and operate the Services; create and manage accounts; process payments and subscriptions; deliver AI chatbot functionality; improve system performance and reliability; provide customer support; monitor platform usage and security; prevent fraud, abuse or unauthorised access; communicate service announcements and updates; comply with legal obligations; and enforce our Terms and policies.
AI and Customer Content
Chat AgentX is designed to operate using content provided or approved by our customers. Customer-uploaded content remains the property of the customer. We do not claim ownership of uploaded documents, website content, prompts or chatbot data. We do not sell customer data. We do not intentionally use customer content to train public AI models unless explicitly stated or separately agreed. Where supported by our AI providers, Chat AgentX uses available controls intended to prevent customer prompts and uploaded content from being used to train public AI models. AI-generated responses may occasionally contain inaccuracies or incomplete information. Customers remain responsible for reviewing and validating chatbot outputs before relying upon them for business, legal, medical, financial or compliance purposes. Chat AgentX may use third-party AI providers and infrastructure partners to process requests necessary to deliver the Services.
Payments
Payments are processed through our trusted and secure third-party provider, Stripe. Chat AgentX does not store full payment card information on its own servers.
Cookies and Tracking Technologies
We use cookies and similar technologies to maintain secure login sessions, remember preferences, improve website functionality, analyse usage and performance, measure marketing effectiveness, and support analytics and advertising activities. These technologies may include essential cookies, analytics cookies, performance cookies, and advertising and remarketing technologies where permitted. You may manage cookies through your browser settings or cookie consent tools where available. Please also review our Cookie Policy.
Analytics and Advertising
We may use third-party analytics and advertising technologies including Google Analytics, Google Tag Manager, Meta Pixel, and other analytics and performance platforms. These services help us understand how visitors interact with our Services.
Sharing Information
We do not sell personal information. We may share information with trusted third-party service providers that assist us in operating the Services, including providers relating to cloud infrastructure, AI processing, payment processing, customer communications, analytics, and security and fraud prevention. These providers may include Amazon Web Services (AWS), Vercel, OpenAI and other AI model providers, Stripe, PayPal, and Resend. We may also disclose information where required by law, to comply with legal obligations, to protect our rights, systems or users, to investigate fraud or security incidents, or in connection with a merger, acquisition, restructuring or sale of assets.
International Data Transfers
Chat AgentX operates globally. Personal information may be transferred to and processed in countries outside your jurisdiction, including the United States and other countries where our service providers operate. Where required, we use reasonable safeguards and lawful transfer mechanisms intended to protect personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and operational records. Customers may delete content and uploaded documents from the platform. Residual copies may remain temporarily in backups, logs and disaster recovery systems until they are automatically removed according to our retention practices. We may delete or anonymise information when it is no longer required.
Security
We implement reasonable administrative, technical and organisational safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Customers are responsible for maintaining the security of their account credentials and access permissions.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to access personal information, correct inaccurate information, request deletion, object to certain processing, request restriction of processing, request data portability, withdraw consent where applicable, and opt out of marketing communications. To submit a privacy request, please contact: support@chatagentx.com. We may need to verify your identity before processing certain requests.
Additional Privacy Rights
Depending on your jurisdiction, including California, Virginia, Colorado, Australia, the United Kingdom, the European Union and other regions, you may have additional rights relating to your personal information under applicable privacy laws.
Sale of Personal Information
Chat AgentX does not sell personal information and does not knowingly share personal information for cross-context behavioural advertising as defined under applicable laws.
Third-Party Services and Links
The Services may contain links to third-party websites, integrations or platforms. Chat AgentX is not responsible for the privacy practices or content of third-party services.
Children’s Privacy
Chat AgentX is a business-oriented platform and is not directed to children under the age of 13 (or the equivalent minimum age under applicable laws). We do not knowingly collect personal information directly from children. Businesses using Chat AgentX are responsible for ensuring their own websites, chatbot deployments and data collection practices comply with applicable laws relating to children and minors. If we become aware that personal information has been collected from a child in violation of applicable law, we may take steps to remove such information where required.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Where material changes are made, we may provide notice through the Services, our website or by email. Continued use of the Services following any updates constitutes acknowledgement of the revised Privacy Policy.
Related Policies
Please also review our Terms & Conditions, Cookie Policy, and Data Processing Addendum (where applicable).
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact: support@chatagentx.com
United States
Alt Deluxe Inc. DBA Chat AgentX
2810 North Church Street, Wilmington, Delaware 19802, United States
Australia
With You Group Pty Ltd trading as Chat AgentX Australia
Level 2, 302–304 Lygon Street, Carlton VIC 3053, Australia
