Cookie Policy
Last Updated: June 2026
This Cookie Policy explains how Chat AgentX (“Chat AgentX”, “we”, “our”, or “us”) uses cookies and similar technologies across our websites, applications, platform, chatbot services, and related services (collectively, the “Services”). Where required by applicable law, Chat AgentX will obtain consent before placing non-essential cookies or similar technologies.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website or use online services. Cookies help websites recognise your device, remember preferences, improve functionality, and understand how users interact with services. We may also use similar technologies including tracking pixels, web beacons, local storage, session storage, and scripts and analytics technologies. For simplicity, this Policy refers to all such technologies as “cookies”.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of the Services and cannot be disabled through our systems. They help support account authentication, secure login sessions, security protections, page navigation, chatbot functionality, form submissions, fraud prevention, and access to protected areas. Without these cookies, parts of the Services may not function properly.
Functional Cookies
These cookies help remember your preferences and improve usability. They may store language preferences, interface settings, display preferences, remembered choices, and customisation settings.
Performance and Analytics Cookies
These cookies help us understand how users interact with the Services so we can improve performance, reliability, and user experience. They may collect information relating to page views, navigation behaviour, traffic sources, feature usage, load times, error tracking, and performance metrics.
Advertising and Marketing Cookies
Where applicable and permitted by law, these cookies may be used to measure advertising effectiveness, track marketing campaign performance, understand referral sources, and support advertising and remarketing analytics. These cookies may be placed by us or trusted third-party providers. Chat AgentX does not use cookies to sell personal information. Where advertising and analytics technologies are used, they are intended to measure performance and improve the Services.
How We Use Cookies
We use cookies and related technologies to provide and secure the Services, authenticate users, maintain sessions, remember preferences, improve functionality and performance, analyse platform usage, monitor reliability and security, prevent abuse and fraudulent activity, measure marketing effectiveness, and improve customer experience.
Third-Party Cookies and Services
We may use trusted third-party providers that place cookies or similar technologies through our Services, including analytics providers, advertising platforms, payment processors, infrastructure providers, and customer communication providers. Examples may include Google Analytics, Google Tag Manager, Meta Pixel, Stripe, Amazon Web Services (AWS), Vercel, and Resend. Third-party providers operate under their own privacy and cookie policies, and Chat AgentX does not control their independent practices.
Managing Your Cookie Preferences
Cookie Consent Banner
Where required by law, you may accept cookies, reject non-essential cookies, or customise cookie preferences through our cookie banner or preference tools.
Browser Settings
Most browsers allow you to block cookies, delete cookies, restrict certain tracking technologies, and configure cookie permissions. Please note that disabling certain cookies may affect the functionality or availability of parts of the Services.
Analytics and Advertising Opt-Out Tools
You may also use third-party opt-out tools, including the Google Analytics Opt-Out and the Network Advertising Initiative Opt-Out.
Withdrawal of Consent
Where consent is required by applicable law, you may withdraw or modify your cookie preferences at any time using available cookie settings or browser controls.
Do Not Track (DNT)
Some browsers offer “Do Not Track” (“DNT”) settings. At this time, Chat AgentX does not respond differently to browser-based DNT signals because there is currently no universally accepted standard for DNT compliance. You may still manage cookies and tracking preferences through the methods described in this Policy.
International Users
Because Chat AgentX operates globally, cookies and related technologies may involve transfers of information outside your jurisdiction, including to the United States and other countries where our service providers operate. Where required, we implement reasonable safeguards designed to protect personal information.
Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in laws or regulations, technology updates, platform changes, new services or integrations, or improvements to our Services. Any updates will be reflected by the “Last Updated” date shown at the top of this page. Where required by applicable law, we may provide additional notice or obtain renewed consent before material changes take effect.
Related Policies
Please also review our Privacy Policy, Terms & Conditions, and Data Processing Addendum (where applicable).
Contact Us
If you have questions about this Cookie Policy or our data practices, please contact: support@chatagentx.com
United States
Alt Deluxe Inc. DBA Chat AgentX
2810 North Church Street, Wilmington, Delaware 19802, United States
Australia
With You Group Pty Ltd trading as Chat AgentX Australia
Level 2, 302–304 Lygon Street, Carlton VIC 3053, Australia
